Microsoft Employee Has to Deal With the Most Difficult Customer Ever. This Is Genius.

Me: “Microsoft Office computer assistance; may I help you?” Customer: “Yes, well, I’m having trouble with Word.” Me: “What sort of trouble?” Customer: “Well,... Microsoft Employee Has to Deal With the Most Difficult Customer Ever. This Is Genius.

Me: “Microsoft Office computer assistance; may I help you?”

Customer: “Yes, well, I’m having trouble with Word.”

Me: “What sort of trouble?”

Customer: “Well, I was just typing along, and all of a sudden the words went away.”

Me: “Went away?”

Customer: “They disappeared.”

Me: “Hmm. So what does your screen look like now?”

Customer: “Nothing.”

Me: “Nothing?”

Customer: “It’s blank; it won’t accept anything when I type.”

Me: “Are you still in Word, or did you get out?”

Customer: “How do I tell?”

Me: [Uh-oh. Well, let’s give it a try anyway.] “Can you see the C:\ prompt on the screen?”

Customer: “What’s a sea-prompt?”

Me: [Uh-huh, thought so. Let’s try a different tack.] “Never mind. Can you move the cursor around on the screen?”

Customer: “There isn’t any cursor: I told you, it won’t accept anything I type.”

Me: [Ah–at least s/he knows what a cursor is. Sounds like a hardware problem. I wonder if s/he’s kicked out his/her monitor’s power plug.]

“Does your monitor have a power indicator?”

Customer: “What’s a monitor?”

Me: “It’s the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it’s on?”


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